Subtitle: First Dell asked what their customers wanted, but will they listen to the answer?

Dell has been running a “suggestion box” on their company website for the past three weeks.

Clocking in at over 100,000 requests, take a wild guess at what the top suggestion from Dell’s customers was?

If your answer was “offer Linux as an alternative to Windows,” then you get the shiny nickel.

And guess what the #2 suggestion was?

Offer OpenOffice as an alternative to MS Office.

If I was a working in Redmond, right now, I’d be thinking about cashing my stock options while the cashing was good.

Source: Reuters: Technology.

4 Responses to “Dell gets “Told” by it’s customers…”

    Um. I don’t buy Dell. They can fade away into the “belly-up” graveyard any second now….

    As far as Redmond, don’t hold your breath. This is the empire of the megalomaniac.

    I don’t buy Dell either, and the fact that people like you and me don’t buy dell is kinda the point.

    If the type of person that would buy a Dell is looking at Linux, then it means Linux is spreading beyond the geeks and enthusiasts. Dell already sells servers and business machines with Linux on them, the request is coming through for their consumer level/commodity equipment.

    Redmond is going to be around for a long, long time. But that doesn’t mean a bit of competition in the OS market won’t force a change. MS is going to have to take a look at what’s really going on in Linux, and what makes it so attractive. In the press, they can play to the delusion that it’s a cost issue – that the only reason people use Linux is because it’s free. In the boardroom, I believe they know different. They know there are much deeper reasons why more people are looking to it as a serious option.

    Well, anyone who buys into the “….because linux is free” hype simply doesn’t understand.

    The bottom line is that yes linux is free, but the learning curve is HORRENDOUS. I’m retired, I should have plenty of time to get on the linux bandwagon, right?

    Wrong. I’m running a web dev-and-management business. I need a certain variety of programs EVERY GODDAMN DAY, and I need them to work the way I’m used to , because I can’t afford the downtime that happens when something is so new it makes NO SENSE to my overburdened brain and schedule.

    Right now, I have a nice almost new bulked up machine I could turn into a linux box. That’s not the problem. The problems are myriad:

    1. In order to get comfortable with linux, I need the machine here where I can duplicate my processes on it while getting my work done on windows; but
    2. I don’t have room for a second whole setup here where I work; and
    3. The programs I use on a daily basis to do my job DO NOT EXIST for linux, and even “near relatives” don’t exist either. (For instance, the closest graphics program that more or less works the way I expect graphics programs to work after 20+ years is inkscape – which isn’t all that close…. and TopStyle? Not even a shirttail relative…. not even a cater-cousin….)

    Until the linux elitists get with the “real world” program, a lot of us will simply use windows (NOT VISTA though!) simply because we do NOT have time for the learning curve. Dell notwithstanding.

    My day in – day out desktop is still XP, much for the same reason you stick with Windows. I just have far too many apps that I’ve become dependent on.

    But my laptop is *nix, because of the way I use it. Mostly, it’s just an “office app” computer, for which OpenOffice works just fine, and a browser, and I use FireFox anyway, so there’s no real learning curve on either.

    The GIMP is an Ok graphics editor, but it just doesn’t cut it against Photoshop and Illustrator.

    And I just don’t have the time or patience to screw around with WINE to make Windows apps run on *nix.

    However, my single biggest beef with *nix is the stupidly complex installer packages for software. Apt-get is a pain. Until someone makes it possible to download, click, install, for *nix, then it won’t really crack the market.

    But, for people who just need a machine for Office type work, plus surfing the web, and e-mail (and that actually covers the majority of the market), then Linux is a more than viable solution.

Something to say?

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